For me it isn’t about 2021. It’s about 2030 and beyond. We have to meet the Global Goals (Video at the end of this post) by 2030 for us to survive. To that end I will continue to ensure that my own thinking is…
Did you know? Ineffective training can cost businesses a staggering £10 million a year for every 1,000 employees. It doesn’t matter if you’re the most engaging trainer or have the most compelling course content; if the students in your corporate training are thinking about their emails…
What Is The Voice Of The Customer? Put simply, the Voice of the Customer is your customers’ feedback. It is the methods that customers can use to share their thoughts and opinions on their experiences and expectations of your business. Businesses can implement various…